Revolut customers have been left unable to access their money after the popular banking app experienced a major outage affecting a wide range of services, including card payments, cash withdrawals, and account transfers. The UK-based financial technology company stated that its app went down due to a service disruption impacting multiple features, though it strongly insisted that all customer funds and personal data remain safe.
The technical problems rendered Revolut services partially unavailable, blocking users from signing up, logging in, making card purchases, executing transfers, withdrawing cash from ATMs, and trading or managing cryptocurrency holdings. Many users encountered error alerts upon opening the application, receiving a generic notification instructing them to try again later and locking them out of their financial accounts.
Addressing the situation in an official statement, the company explained that it was managing a service disruption touching several parts of its platform. Representatives confirmed that customer assets and information were secure, noting that technical teams had been working to rectify the fault since it was first identified in the morning while issuing an apology for the inconvenience.
The widespread disruption at Revolut may be connected to broader technical difficulties experienced by Google's cloud infrastructure. The fintech firm maintains a strategic partnership with Google, utilizing its cloud-based infrastructure to power operations. The outage unfolded as Google reported elevated error rates and intermittent network failures affecting its cloud services in the europe-west2 region, with technical providers scrambling to deploy fixes.