In the first episode of Armando Iannucciâs political satire The Thick of It, the hapless minister Hugh Abbot is in the back of a taxi, frantically brainstorming for an on-the-hoof policy he can announce to the assembled national press.âSo you want something sexy and eye-catching, and that is free and universally popular and instantly applicable. No one can possibly object to it,â says the addled junior advisor Ollie Reeder. âWell, really, you should have said something before then, because Iâve got a file about that fucking thick of that back in the office.âAfter a three-month micro-policy blitz from Downing Street, the question now being asked is: did Reeder pass said file onto the governmentâs battalion of special advisors?
In the past week Andy Burnham has vowed to clamp down on social pariahs blaring out Tiktok videos on public transport, outlaw ârip-offâ private car park fines and â on Thursday â fill in potholes in 7,000 miles of Englandâs roads.Before that, as part of the focus on âeveryday fixesâ, the prime minister removed VAT from electricity bills, cap single bus fares across England at ÂŁ2 and take action on âauto-renewâ subscriptions. Thereâs also promises to crack down on pricey branded school uniforms, ban specious discounts, limit vape and betting shops and stop airlines charging families to sit together on planes.
At this rate all minor annoyances in the UK will be eradicated by Christmas.The idea is simple, says one policy advisor. âPeople expect the government to be able to do something about things which are unfair â big or small,â they said. âIt sends a message that the government is on peopleâs side, its ready to act and it can genuinely make a difference.âGovernment insiders say that the policies are not the product of standing around in a circle, throwing a stress ball and shouting out ideas. âThere isnât someone with a whiteboard brainstorming new bicycles for special constables,â says one, furthering the Thick of It comparison. Instead, the everyday fixes were a central policy strategy from Burnhamâs first day in office. âWe did this sort of thing under Keir too,â said another source. âBut under Andy itâs a whole different thing, heâs put rocket boosters under it.âBurnham has tasked his close ally and the first secretary of state, Louise Haigh, with establishing taskforces for the cost of living, public control, and place regeneration.
Photograph: Ian Forsyth/Getty ImagesIn the first days of his premiership, Burnham tasked his close ally Louise Haigh, the first secretary of state, with establishing taskforces for three core areas â cost of living, public control, and place regeneration. One government source said: âThere is a very intentional drumbeat of those because they do make a difference, but also itâs constantly showing people that we understand where those frustrations and where those low-level pressures are.âIdeas are âkicked aroundâ between the cost of living taskforce in the Cabinet Office and the policy unit in No 10, with all departments encouraged to feed in. âThereâs a sort of filtering up process,â the source said. âItâs quite a sprawling sort of cross-government approach.âAnother said that while some departments were better placed to find ânot hugely spendyâ fixes, every minister was encouraged to contribute. âI think a lot of people had sort of resigned any hope that the government can actually get things done â and this is showing them that, yes, actually, we can,â another source said.The small policy announcements have been, one delighted advisor said, a roaring success.
Another source said: âSome people are very snotty about it, but in a world where itâs really hard for a government to cut through, this is working. You put some ideas through the grid and and you often donât know if theyâre going to fly.
But when you see one go gangbusters, itâs kind of like Christmas morning.âOne single fact policy idea dominated the news cycle for an entire day. Another generated tens of thousands of posts on X.
Burnhamâs faintly hokey video on anti-social phone use garnered 2 million views. âIt helps that heâs just really good at it,â the source said.Reform UK and the Conservatives have criticised Labour for focusing its energy on small-fix policies including cracking down on people who listen to music or watch videos out loud on public transport. Photograph: John Williams/AlamyThe small-fix policies have not been appreciated by everyone.
Reform UKâs Robert Jenrick railed that the âcountry is going down the pan and our prime minister is faffing around tweaking parking ticketsâ â despite trying to implement the policy himself when he was a Conservative minister. The former Olympian Sharron Davies said: âAs Paris burns our prime minister has stopped people playing loud music on buses & trains,â leading some to question whether she expected Burnham to invade the French capital.Kemi Badenoch, meanwhile, has been dismissive, saying in a speech this week that cracking down on loud music on public transport was a âjob for ticket inspectors, not the prime ministerâ.
Reprising the theme at prime ministerâs questions on Wednesday, the leader of the opposition implicitly accused Burnham of fiddling while Rome burns. âWe are spending more on interest payments than we do on schools, the army and the police combined,â she said. âMeanwhile, the prime minister is worrying about loud music on trains. This is not serious.âAcross the dispatch box, Burnham hid his delight at her response behind a disappointed look. âIâm not going to apologise for doing the small things that help people have better lives,â he said sombrely, while his advisors likely high-fived in private. âIâm not going to apologise for that.âRegardless of the reaction of Burnhamâs opponents, the focus on minor grievances is a canny strategy that appears to be working, said the pollster Luke Tryl, the director of More in Common.
In recent polling, when people were asked whether Burnham understood the pressure of high energy bills on ordinary people, 45% said he did. When the same question was asked about Starmer, that figure was 23%. âI think the Tories and Reform have got it dead wrong on this,â Tryl said. âPeople bring this sort of stuff up in focus groups all the time.
It cuts across both left and rightwing voters. People care about immigration, about the NHS â but they also care about everyday frictions.âBut behind the scenes there is an acknowledgement that a focus on ticking off small things from the PMâs to-do list will be significantly more challenging in moments of crisis.
There has to be a âtwin-trackâ approach, said one insider. âItâs combining a big picture, long term, dismantling 40 years of neoliberalism and addressing questions about ownership and control, but at the same time tackling more immediate daily bugbears,â they said. âWhat youâve seen so far is these smaller level interventions, but the bigger structural, longer term piece will be in the 10-year plan.âWhile the everyday fixes may be popular, the sugar-high they produce could be short-lived, said Ed Shackle, the head of qualitative research at the policy consultants Public First Global. âThe government should be under no illusion that as soon as any real substantive event rears its head any small popularity boost will be instantly blown away,â he said. âQuick fixes are popular, but they are a poor substitute for fixing the big issues the public care about.â

