A resident of Trump Towers in Gurugram accused M3M of restricting his family's access to lifts and services. He later said the lift was activated after his allegations went viral online.What is the story behind Gurugram Trump Towers resident's 'house arrest' video? (Photos: Varun Suhag/X) A resident of Gurugram’s Trump Towers has accused real estate developer M3M and its management of restricting his family’s access to their apartment, describing the situation as being placed under “house arrest”.Varun Suhag, who identified himself as the owner of apartment 36C in the Sector 65 complex, raised the issue on social media on November 1, claiming that the restrictions began on October 30, when he was moving furniture into his apartment.The allegations include claims that lifts were made inaccessible and that delivery agents, visitors, vehicles and personal belongings were stopped from entering the premises.
Suhag later said the lift service had been restored following the online outcry.Suhag shared his complaint on X, tagging the Haryana Chief Minister’s Office, Haryana Police and Gurugram Police. He also tagged M3M owner Pankaj Bansal, urging him to intervene.
In his post, Suhag claimed that employees of the developer and the building management had prevented him and his family from accessing essential services and moving freely in and out of their apartment. He added that the restrictions extended to delivery personnel, guests, personal vehicles and household belongings.WHAT THE RESIDENT ALLEGEDSuhag also shared a video explaining his concerns.
In the clip, he alleged that the management had deactivated the lift call button on his floor, leaving him unable to summon a lift independently. He claimed that he had to contact the help desk to request one and could sometimes wait for between 30 and 40 minutes.
According to Suhag, he took possession of the apartment on August 27 and moved his furniture into it on October 30. He also alleged that construction work was still underway in the building, raising concerns about the safety and convenience of residents.In a message he claimed to have sent to Bansal, Suhag highlighted his family circumstances, including his elderly mother, whom he described as a heart patient, and his one-year-old child.He said the alleged restrictions could create difficulties during a medical emergency and sought the restoration of unrestricted access to the apartment.
He also warned that he would explore legal remedies if the matter remained unresolved.Watch the video here:The posts prompted questions from social media users about the dispute and the reasons behind the alleged restrictions. Responding to one user, Suhag claimed he had initially been assured that M3M would not be involved in the building’s management or operations, but said the situation had turned out to be different.When another user asked why access had been restricted, Suhag said he had sent several emails seeking an explanation but had only been told that it was a management decision.
He also pointed out that his apartment was on the 36th floor.HOW SOCIAL MEDIA REACTEDMany X users questioned Suhag’s allegations after videos showing him using the elevators surfaced on the platform.However, some users questioned the builder’s response to the controversy, alleging that influencers were being roped in through paid promotions to counter the resident’s claims.See the comments:A few X users claimed that influencers had been given access to the apartment complex’s CCTV footage to create content disputing his account. Several profiles also accused the resident of using the episode for publicity, triggering a debate over the competing claims.The reactions drew further attention to the controversy, particularly given that apartments in the luxury complex are reportedly valued at around Rs 20 crore each.Meanwhile, according to media reports, the Station House Officer (SHO) said police could not intervene as Suhag had allegedly occupied the flat illegally and failed to pay maintenance charges.
The SHO reportedly added that the police could neither forcibly evict him nor direct the builder to restore access to the apartment.The issue appeared to have been resolved after Suhag, in a subsequent update on X, said the builder had sent someone to the building and the lift had been activated. He thanked social media users for supporting him.India Today could not independently verify the claims made by the resident.
This report is based on his social media posts and other publicly available information.- Ends