The effects of the global Microsoft service disruption have extended to the aviation sector in India, with several airlines reporting difficulties in their communication channels, including customer support services. IndiGo and Akasa Air flagged disruptions to their email support, while Air India said its operations and communication channels remained unaffected.
IndiGo stated that its email support services had been impacted by the tech failure and warned that it might not be able to receive incoming customer emails. However, the airline noted that its other support systems remained operational and advised passengers seeking urgent assistance to contact its AI-powered support service, 6E Skai, via its website or mobile app.
Akasa Air similarly reported delays in its email support system due to the ongoing Microsoft disruption and stated it might be temporarily unable to receive emails. The carrier advised passengers to reach out to its 24/7 Akasa Care Centre or use its official social media channels for immediate assistance.
Meanwhile, Air India announced it was closely monitoring the Microsoft outage but reported zero disruptions to its flight operations or customer communication channels. The airline explained that it had temporarily rerouted its messages to ensure uninterrupted communication and maintained a standard response timeline for inquiries.
As the widespread technological disruption persisted, Microsoft reported that ongoing investigations into the incident indicated that a core process on affected servers had become overwhelmed, causing the hardware to stop responding and resulting in substantial capacity loss.